Start with support
Email help@powerdoms.com or open a support request in your account. Tell us the affected domain, the issue, your order or case reference and the outcome you need. Never send your password or transfer code in a general complaint.
Monday–Friday, 09:00–17:00 UTC, excluding published public holidays.
We aim to acknowledge service enquiries within one business day and provide a substantive reply within two business days.
Make a formal complaint
If the issue remains unresolved, email help@powerdoms.com with “Formal complaint” in the subject, your earlier reference, supporting information and the remedy you seek. An authorised person who was not responsible for the original response reviews the matter where practicable.
We aim to acknowledge complaints within two business days and provide a written outcome within ten business days. If more time is needed, we explain why and give an updated date.
We reply by email, explain our findings and any action, and keep the reference available for follow-up. You may request a further review if you have additional evidence. These service targets do not extend any mandatory policy deadline.
If you need another route
If you believe an ICANN contractual requirement has been breached, you may complain to ICANN Contractual Compliance. ICANN does not resolve every commercial, hosting or payment dispute. Applicable courts, consumer bodies and statutory remedies remain available.
Use our dedicated channels for abuse, registration data requests and privacy matters. Trademark-based domain disputes follow UDRP or URS where applicable.